Looking back and looking forward: thoughts for the New Year

As we begin 2012, I’m proud of the journey WorkSpace Communications took in 2011 – and excited about where we’re headed in the year ahead.

In late 2010, we launched one of the first voice-enabled, multi-tenant Microsoft® Unified Communications service offerings.  This solution complimented our existing contact center management platform to set the stage for our future growth and corresponding product and service development efforts.

2011 did not disappoint.

We saw steady growth in the first half of 2011, which positioned us to expand our offerings to include a full range of Unified Communications (UC) services. By May of 2011, we had upgraded our platform to what is now known as Microsoft® Lync™; establishing WorkSpace Communications as the only voice-enabled, multi-tenant Microsoft® Lync™ production environment.

The second half of 2011 was equally as exciting in the expansion of our platform and services.  We added an integrated, ACD solution with our Lync™ offering to support call centers, announced our cloud hybrid offering with Intel, and launched our virtual contact center services offering.  All of these integrated solutions are helping large and small companies alike improve their business performance by transforming the way they communicate, collaboration and operate.

2012 is already off to an exciting start as we look to further expand our leadership position with additional capabilities such as a Lync™ mobile client, platform agonistic video collaboration and the expansion of our virtual contact center services offering.    

Our ability to grow and thrive in the midst of a severe economic downturn reflects the fact that now, more than ever, many businesses need what WorkSpace Communications brings to the table. Perhaps most importantly, we are helping businesses reduce costs, improve productivity and support a mobile to virtual business.

Many business leaders are taking a longer view by investing in their ability to grow and thrive as the economy improves. Our combined expertise in unified communications and contact center services responds to the needs of forward-thinking companies that are laying a strong foundation for the future.

We look forward to a new year – full of opportunities to help our clients achieve new levels of success.