Contact center services
- WorkSpace live, at-home agent staffing
- Customer satisfaction measurement
WorkSpace offers a broad spectrum of contact center solutions, including live agent staffing at home, and customer satisfaction measurement powered by MindShare Technologies™.
These two services complement WorkSpace’s full portfolio of contact center services, which includes consultative expertise and analyses, centralized operational governance, best-practice processes in call center staffing, call reporting and forecasting, and technology. The result is a consistent, positive experience for your customers and, ultimately, improved profitability.
Live, at-home agent staffing
WorkSpace has the people and the technology to unlock the value of the “virtual call center environment.” We can equip our highly skilled agents to work from home anywhere in the world, using our tools and technology to interact with your customers 24/7.- Enhanced revenue per call
- Increased customer satisfaction
- Better conversion rates
- Improved quality
- The most skillful agents available anywhere in the world, dedicated to your program and trained to your exact specifications
Customer satisfaction measurement: powered by Mindshare Technologies.
The Mindshare platform enables WorkSpace to use technology that not only measures satisfaction with the agent/customer interaction, but also can actually determine customer satisfaction with the product itself.- Surveys and other customer interaction tools
- Definitive feedback directly from customers on their experience, as well as your products, service and overall company impressions
