Hosted Contact Center
WorkSpace's hosted contact center provides rich ACD and IVR functionality of the best on-premise contact center systems but without the long implementation delays, maintenance hassles and hidden costs. WorkSpace provides the most advanced cloud-based contact center technology that enables you to boost agent productivity, improve customer satisfaction and increase your conversion rates.
The WorkSpace Hosted Contact Center enables you to:
- Connect your callers with the right agent
- Enhance your customers' experience
- Integrate with other business applications
WorkSapce's hosted contact center solutions applied to your operations deliver high-impact results for:
- First-time automation of customer service and technical support functions
- Extended call center infrastructure across boundaries—at home, onshore, and offshore
- Transformation of existing businesses into full service call centers with new revenue streams
- Customer intelligence through integration with customer relationship management (CRM) applications
- Business continuity options in a time of disaster or high risk
Integrated Contact Center Applications
- Private Branch Exchange (PBX)
- Automatic Call Distribution
- Agent Desktop Call Management (ACD)
- Supervisor Queue and Workgroup Management
- Real Time Performance Display
- Centralized Call Recording
- Integrated Call Reporting
