Hosted Lync Contact Center

WorkSpace can fully integrate with your existing premise-based Lync solution, or we can deliver both Lync and ACD to you via the cloud. Either way, you get the advantages of Microsoft Lync and a comprehensive contact center solution that’s managed by a team of experts. We can help you boost agent productivity, improve customer satisfaction and increase your conversion rates.

• A complete Unified Communications Application Suite for Lync Server 2010
• A single vendor for all of your communications, including contact center solutions
• No proprietary hardware required – desktop phones, servers, etc.

Integrated Contact Center Applications

• Automatic Call Distribution
• Agent Desktop Call Management (ACD)
• Supervisor Queue and Workgroup Management
• Real Time Performance Display
• Centralized Call Recording
• Integrated Call Reporting