Hosted Lync Contact Center
WorkSpace can fully integrate with your existing premise-based Lync solution, or we can deliver both Lync and ACD to you via the cloud. Either way, you get the advantages of Microsoft Lync and a comprehensive contact center solution that’s managed by a team of experts. We can help you boost agent productivity, improve customer satisfaction and increase your conversion rates.
- A complete Unified Communications Application Suite for Lync Server 2010
- A single vendor for all of your communications, including contact center solutions
- No proprietary hardware required – desktop phones, servers, etc.
Integrated Contact Center Applications
- Automatic Call Distribution
- Agent Desktop Call Management (ACD)
- Supervisor Queue and Workgroup Management
- Real Time Performance Display
- Centralized Call Recording
- Integrated Call Reporting