Evangelyze’s SmartChat is the only full-featured web chat application that integrates directly within the Microsoft Lync Client, offering one screen to manage all chat sessions, view chat details and perform key features such as Click-to-Call, Application Sharing, Desktop Sharing, Pre-written Messages, CRM integration, and a plug-in service to add solutions and features. SmartChat also offers a host of advantages for administrators, providing them with the ability to effectively manage the entire web chat environment within one, single web-based console.
“Our growing suite of Microsoft Lync-integrated communications- enabled business process (CEBP) applications is designed to deliver the highest level of productivity and efficiency for our clients,” says Bryan DiGiorgio, CEO of WorkSpace Communications. “With the addition of web chat capabilities, we’re now giving them tremendous value and a way to extend the capabilities of their existing Lync investment. Our clients can choose the Lync-integrated applications that will most benefit their businesses– whether that means looking to us for an entirely hosted solution or one that integrates with their own onsite Lync deployment.”
WorkSpace Communications was the first to offer a production-hosted Lync platform in a multi-tenant environment and has now deployed a global platform and service delivery model for Microsoft Lync-integrated CEBP applications. Under the terms of the agreement with Evangelyze, WorkSpace will collaborate on other applications and services, including SmartClass and SmartCare applications, to add to its portfolio of unified communications services.
“Over the past several years, WorkSpace Communications has developed a very compelling unified communications offering for a variety of businesses, providing high-quality service and support,” says Joe Schurman, CEO of Evangelyze Communications. “We’re very pleased that after piloting over 100+ customers in the initial SmartChat Version R3 release, SmartChat is now integrated within the Workspace Unified Communications as a Service (UCaaS) portfolio and can offer the level of support and service our customers require at the enterprise (Fortune 100 – Global 1000) and small business level.
“From an Evangelyze perspective, we are extremely happy that we can now focus solely on application development of our innovative line of UC-integrated software and CEBP solutions with WorkSpace as our distributor and strategic partner. Enterprise Web Chat is just the tip of the iceberg.”
In addition to its hosted and premise-based solutions, WorkSpace also offers the SmartChat capability as part of its outsourced business process solutions. Other contact center-related services include sales, service or other live agent support and contact center management features such as call forecasting, platform administration, enhanced reporting and root cause analysis.
]]>Overland Park, Kan., Mar. 7, 2012– WorkSpace Contact Center Solutions, the contact center services division of WorkSpace Communications™, a leading cloud provider of Microsoft Lync™ Unified Communications solutions, now offers businesses an affordable, efficient way to help put America’s returning veterans to work. The company’s WorkSpace Warriors Initiative will utilize United States Armed Forces veterans working virtually from their own homes to provide client companies with sales, service, support or other call center services. As part of the initiative, WorkSpace has also qualified for participation in the Wounded Warrior Project™ (WWP) Warriors to Work™ program, an important initiative aimed at putting veterans returning from duty in Iraq and/or Afghanistan back to work.
“In evaluating our capabilities as the only business process outsourcing (BPO) service provider exclusively utilizing the Microsoft® Lync™ platform, we realized that we have the perfect platform to give our returning heroes the ability to return to the workforce through our virtual environment. We are committed to providing employment opportunities for the brave men and women returning from duty in Afghanistan or Iraq, and their families -- opportunities that allow them to work from their own homes. We’re very pleased to have qualified for the Warriors to Work program, and consider it an honor to be part of such an important initiative,” said Mike Tripp, President of WorkSpace Communications.
The WorkSpace Warriors Initiative enables clients of all sizes to:
“There are any number of service alternatives we can provide for our clients depending on their business model and goals,” says Bryan DiGiorgio, CEO of WorkSpace Communications. “We can meet their needs on multiple fronts. At the most basic level, we offer a solution that enables companies to provide their customers with world-class service utilizing some of the best and brightest our country has to offer.”
The WorkSpace management team has in-depth experience from both client-side and contact center environments, and works with each client to understand their needs and develop the operational structure and solution that meets them. Services range from at-home agent support and customer experience measurement to consultative expertise and analyses, centralized operational governance and best-practice processes in staffing, call reporting and forecasting. This comprehensive portfolio of contact center solutions enables WorkSpace to offer clients the benefits of efficient, well-run domestic contact center solutions – all while helping to put our returning heroes to work.
For more information on the WorkSpace Warriors program, please visit www.workspacecommunications.com/workspace-warrior/.
About WorkSpace Communications
WorkSpace Communications, headquartered in Kansas City, is a leading cloud-based, software-as-a-service office infrastructure and services provider. Its voice-enabled unified communication and collaboration platform delivers enterprise-class voice services with a nationwide footprint and is uniquely integrated with the Microsoft® Lync™ platform. Workspace Communications’ cloud services range from hosted VoIP, email, audio/video conferencing, and web-based desksharing, to Microsoft® SharePoint and virtual private servers. Through its contact center division, WorkSpace Contact Center Solutions, the company delivers a number of solutions ranging from in-center and at-home live agent support, centralized call center and vendor management, and managed support services. The combination of Workspace Communications’ services enables the company to support its clients in reducing costs, driving productivity and enabling mobility.
With these enhanced services, WorkSpace Contact Center Solutions offers clients the cost and productivity advantages of its virtual call center environment – combined with high-quality, experienced sales and service agents who work from their homes while interacting with customers.
“As in many industries, often the best workers or agents want the flexibility and freedom of being able to work out of their homes,” said Bryan DiGiorgio, CEO of WorkSpace Communications. “Fortunately we have the people and technology to unlock the value of the ‘virtual call center environment,’ where we can equip our highly-skilled agents from anywhere in the world with the tools and technology to interact easily and seamlessly with customers 24/7. Using an at-home staffing model eliminates brick and mortar overhead, which results in cost savings for our clients.
“The WorkSpace management team is made up of former client side executives, so we understand the importance of delivering high quality interactions every time,” he added. “With a diverse, global geography to draw on, we are not dependent on any single geographic labor market, and can be selective to make sure our agents are the best in the industry. We then provide them with the technology to easily do their jobs. Each of our agents is dedicated to specific client programs and is trained to our clients’ exacting specifications.”
WorkSpace Contact Center Solutions’ new, leading-edge customer satisfaction measurement capability, powered by Mindshare Technologies, enables the company to utilize technology that not only measures satisfaction with the agent/customer interaction, but can actually determine customer satisfaction with the product itself. Through surveys and other customer interaction tools, WorkSpace offers its clients definitive feedback directly from customers on their experience, as well as on products, service and overall company impressions.
“Delivering a positive experience while clearly articulating a value proposition and benefits to customers is of the utmost importance to our clients,” said Mike Tripp, president of Workspace Communications. “Our partnership with Mindshare enables us to give our customers a very accurate picture of the quality of job we’re doing and their customer’s overall experience.”
The at-home agent support and Customer Experience Measurement offerings complement WorkSpace Contact Center Solutions’ existing portfolio of services which includes consultative expertise and analyses, centralized operational governance, best-practice processes in call center staffing, call reporting and forecasting, and technology to enable clients to offer a consistent, positive experience to their customers, and ultimately improve profitability.
About WorkSpace Communications
WorkSpace Communications, headquartered in Kansas City, is a leading cloud-based, software-as-a-service office infrastructure and services provider. Its voice-enabled unified communication and collaboration platform delivers enterprise-class voice services with a Nation-wide footprint and is uniquely integrated with the Microsoft® Lync™ platform. Workspace Communications’ cloud services range from hosted VoIP, e-Mail, audio/video conferencing, and web-based desksharing, to Microsoft® SharePoint and virtual private servers. Through its contact center division, WorkSpace Contact Center Solutions, the company delivers a number of solutions ranging from in-center and at-home live agent support, centralized call center and vendor management, and managed support services. The combination of Workspace Communications’ services enables the company to support its clients in reducing costs, driving productivity and enabling mobility. Visit www.workspacecommunications.com for more information.
About Mindshare Technologies
Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive enterprise feedback management (EFM) solutions. Mindshare's proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit www.mshare.net.]]>
The new WorkSpace Contact Center solution offers clients the ability to integrate the productivity benefits of the Microsoft Lync™ Unified Communications environment, with the sophistication and efficiency of contact center technology via AltiGen’s MaxACD platform. AltiGen’s software-based platform offers native Microsoft Lync™ integration and includes features like Automated Call Distribution (ACD), Interactive Voice Response (IVR), quality monitoring and call recording features, while also integrating the Presence, Instant Messaging and Work-from-Home features from Lync™. Through its subsidiary CXO Global Solutions, WorkSpace offers a number of additional contact center support features such as call forecasting, platform administration, enhanced reporting and root cause analysis.
“We’re extremely pleased to partner with WorkSpace Communications on this integrated offering,” says David Tang, VP of Service Provider Sales & Marketing at AltiGen. “It combines our unparalleled MaxACD contact center solution with the gold standard in unified communications technology to give companies a great suite of productivity, efficiency and flexibility business tools.”
WorkSpace Communications was the first to offer the Lync™ platform in a multitenant environment and now extends its leadership by offering this integrated Lync™ Contact Center solution. The company’s operating model enables it to deliver an enterprise-class suite of integrated communication and collaboration tools to the desktop for the employees of any size firm - from 1 employee to 1,000+ employees. WorkSpace equips smaller companies with the tools historically only available to the Fortune 1,000, and delivers enterprise-class unified communication and collaboration solutions to major companies. Its blend of cloud and cloud-hybrid solutions positions WorkSpace Communications to meet the needs of a range of companies.
“The integration capabilities between the AltiGen MaxACD and the Microsoft Lync™ platform provide strong competitive advantages for companies that need both contact center and unified communications capabilities,” says Bryan DiGiorgio, CEO of WorkSpace Communications. “We are offering it both as a part of our comprehensive hosted solution and for customers that have their own premise-based environment, consequently meeting the needs of companies at various stages of their platform development.”
About WorkSpace Communications WorkSpace Communications, headquartered in Kansas City, is a leading cloud-based, software-as-a-service provider of voice-enabled unified communications solutions. The company’s enterprise-class voice services are uniquely integrated with the Microsoft® Lync™ Server 2010, Microsoft® Exchange Server 2010 and Microsoft® SharePoint Server. WorkSpace supports clients in reducing communications costs, driving employee productivity and enabling mobility. Through WorkSpace Communications’ wholly owned subsidiary, CXO Global Solutions, the company delivers a number of managed services solutions ranging from call center management, to support and end-user training for a client’s systems integration efforts. Visit www.workspacecommunications.com for more information.
About AltiGen Communications AltiGen Communications, Inc. (PINKSHEETS: ATGN) (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.
]]>Intel AppUp Small Business Service offers small businesses the combination of a locally-hosted, on- premise server that inter-operates with “cloud”-based software and services, all available on a subscription pay-per-user basis. Businesses gain the benefits of scale, cost savings and reliability from the wide range of services available in the “cloud,” along with the responsiveness and consistency of local applications, while having their data on-site. With the Intel AppUp Small Business Service provisioning and configuration capability, WorkSpace can quickly deliver a suite of communication and collaboration tools right to the desktop with no downtime or disruption to operations. Among the collaboration tools in WorkSpace’s suite of services are voice services, audio, video and web conferencing services, as well as instant messaging, real-time desk sharing and the unique unified communications “presence” tool. Presence enables employees to assess availability of co-workers and communicate with each other throughout the day, regardless of location.
The WorkSpace unified communications solution enhances a business’s ability to communicate and collaborate within centralized, remote, and mobile office environments by seamlessly linking the communication and collaboration applications together through the Internet. In essence, by combining all of the disparate voice, video, messaging and collaboration mediums into a single, integrated cloud-based service offering, WorkSpace Communications transforms the way businesses communicate into a competitive advantage.
As part of WorkSpace Communications’ relationship with Intel, the company is a designated Intel managed services provider (MSP). As a result, the components of the hybrid cloud solution will be included in the portfolio marketed to customers by WorkSpace Communications through its growing distribution network of resellers.
“Our relationship with Intel offers businesses tremendous cost and performance advantages,” says Bryan DiGiorgio, CEO of WorkSpace Communications. “Customers get the reliability, security and productivity gains of the Intel AppUp Small Business Service and WorkSpace Communications solutions at an affordable price and without a capital investment. They can scale up or down according to their needs. This type of flexibility is a significant benefit in any business environment.” “Workspace Communications’ collaboration and communications solutions add great value to the Intel AppUp Small Business Service offering,” adds Bridget Karlin, General Manager, Intel Hybrid Cloud. “The goal is to give small business customers a better user experience. By offering our resellers new and innovative solutions, such as Workspace Communications’ collaboration communication tools, via our software-as-a-service deployed on premises model of the Intel AppUp Small Business Service, small businesses now have access to the latest technology to grow their businesses in a cost-effective and flexible model."
About WorkSpace Communications WorkSpace Communications is a leading cloud-based, software-as-a-service provider of voice-enabled unified communications solutions headquartered in Kansas City. The company’s enterprise-class voice services are uniquely integrated with the Microsoft¨ Lync™ Server 2010, Microsoft¨ Exchange Server 2010 and Microsoft¨ SharePoint Server. WorkSpace supports clients in reducing communications costs, driving employee productivity and enabling mobility. Through WorkSpace Communications’ wholly owned subsidiary, CXO Global Solutions, the company delivers a number of managed services solutions ranging from call center management, to support and end-user training for a client’s systems integration efforts. WorkSpace Communications was named among the first cloud communication and collaboration service providers to be featured within Ingram Micro, Inc.’s Cloud Marketplace, and holds the coveted Trusted Partner designation from Network Solutions.
About Intel Intel is a world leader in computing innovation. The company designs and builds the essential technologies that serve as the foundation for the world’s computing devices. Additional information about Intel is available at newsroom.intel.com and blogs.intel.com
]]>Overland Park, Kan., June 7, 2011 – WorkSpace Communications™, a leading cloud provider of Unified Communications solutions today announced its successful migration to the Microsoft¨ Lync Server™ 2010 platform. The company is among the first nationwide to offer the Lync platform in a multitenant environment – one in which multiple users are accessing the same “cloud.”
WorkSpace Communications delivers hosted enterprise-class phone service integrated with Outlook¨ 2010, conferencing, collaboration and mobility tools that enable companies to reduce and control their communication expenses, drive employee productivity, support a mobile workforce and be more responsive to customers, partners and employees. The solution is a cost-effective, subscription-based, all-in-one service that’s easy to manage and offers businesses the latest in phone and data services, without a costly capital investment.
Among the benefits for clients utilizing WorkSpace Communications’ Microsoft Lync™ offering.
“Our mission continues to be offering businesses the reliability, security and productivity gains of unified communications at an affordable price point without a capital investment. As a part of that, we’re committed to ensuring our customers are among the first to realize the benefits of the latest technology and enhancements,” says Bryan DiGiorgio, CEO of WorkSpace Communications. “The Lync™ platform will provide our customers with greater advantages and communications capabilities to in turn strengthen their business and market presence. We’re proud to be the first to offer this in a hosted, voice-enabled environment.”
WorkSpace Communications™ cloud-based, software-as-a-service (SaaS) operating model delivers an enterprise-class suite of integrated communication and collaboration tools to the desktop for the employees of any size firm - from 1 employee to 1,000+ employees. WorkSpace equips smaller companies with the tools historically only available to the Fortune 1,000 and delivers enterprise-class unified communication and collaboration solutions to major companies.
About WorkSpace Communications WorkSpace Communications is a leading cloud-based, software-as-a-service provider of voice-enabled unified communications solutions headquartered in Kansas City. The company’s enterprise-class voice services are uniquely integrated with the Microsoft¨ Lync™ Server 2010, Microsoft¨ Exchange Server 2010 and Microsoft¨ SharePoint Server. WorkSpace supports clients in reducing communications costs, driving employee productivity and enabling mobility. Through WorkSpace Communications’ wholly owned subsidiary, CXO Global Solutions, the company delivers a number of managed services solutions ranging from call center management, to support and end-user training for a client’s systems integration efforts. WorkSpace Communications was named among the first cloud communication and collaboration service providers to be featured within Ingram Micro, Inc.’s Cloud Marketplace, and holds the coveted Trusted Partner designation from Network Solutions. Visit www.workspacecommunications.com for more information.
]]>Integrated Communications firm will deliver communications tools to the Intel® AppUp for Small Business Service, enabling cost-efficiency, collaboration and productivity for customers.
Press ReleaseWASHINGTON, DC – July 12, 2010 Today at the Microsoft Worldwide Partner Conference 2010 in Washington, IntelePeer Inc., a leader in the delivery of communications via cloud-based infrastructure, announced a partnership with WorkSpace Communications to deliver an easily deployed, hosted unified communications (UC) offering based on Microsoft Office Communications Server.
By combining IntelePeer’s Quick Start SIP Trunking program, Voice Peering NetworkTM, and SuperRegistryTM with WorkSpace Communications’ patent-pending Microsoft OCS environment, which interoperates with any previously installed Microsoft Exchange implementation, the companies provide a complete, turnkey solution. Together, they enable service providers to offer hosted UC, SIP trunking and on-demand communications services that can be deployed almost instantly, without requiring extensive changes to related applications.
“Our hosted environment makes it much easier and cost effective for service providers to offer Microsoft OCS-based, unified communications services, enabling them to extend their revenue stream and quickly meet growing customer demand,” said Bryan DiGiorgio, chief executive officer for WorkSpace Communications.
IntelePeer’s hosted SIP trunks are offered without requiring minimum commitments, eliminating up-front deployment risks and minimizing capital expenditures. Through its advanced network infrastructure, IntelePeer simplifies telecommunications by delivering carrier-quality service over public or private Internet Protocol (IP) connections. This spares customers from the need to change their current data provider or existing communications equipment, eliminating the lengthy delays associated with most service providers.
“The IntelePeer Quick Start program is optimized for Microsoft OCS,” said Margaret Norton, general manager, enterprise for IntelePeer. “We can turn around a hosted, Microsoft-certified SIP trunk as rapidly as five days, giving our partners and customers the agility they need for today’s dynamic market.”
About WorkSpace Communications WorkSpace Communications, www.myucworkspace.com, specializes in unified communications. Through our on-demand, Platform-as-a-Service approach, WorkSpace provides private label solutions to Systems Integrators, Cable Operators, Competitive Local Exchange Carriers (CLEC), and Value Added Resellers (VARs) looking to enter the lucrative unified communications arena. WorkSpace Communications delivers the full suite of unified communications services including VoIP, broadband, Microsoft e-Mail, instant messaging, audio/video conferencing, and LiveMeeting in a subscription-based hosted environment. WorkSpace also provides systems integration and on-going managed services for those looking to deploy an on-site or hosted Microsoft Unified Communications installation.
About IntelePeer IntelePeer Inc., www.IntelePeer.com, is revolutionizing the delivery of communications, enabling carriers, service providers and enterprises to access communication services from the Cloud. Through the company’s innovative, communications-as-a-service (CaaS) platform, IntelePeer AppworX™, SuperRegistry™ and an extensive Voice Peering Network, IntelePeer provides the leading hosted platform to deliver high-quality interactive voice, video, SMS, data and other rich-media services to any wireline or wireless phone or IP connected device, worldwide. IntelePeer’s solutions accelerate and simplify the transformation from legacy TDM to next-gen IP networks, enable new communications experiences that generate revenue and enhance productivity, and provide significant cost savings on telecommunication expenditures. Based in San Mateo, Calif., IntelePeer operates its own carrier-grade network, carrying more than 13 billion minutes annually, with worldwide coverage delivered through an IP and TDM peering grid with over 50 leading service provider peering partners. IntelePeer is privately held and is backed by venture capital firms VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners and EDF Ventures.
IntelePeer, AppworX and SuperRegistry are trademarks of IntelePeer Inc. All rights reserved worldwide. Other trademarks referenced are the property of their respective owners.
Download:Intelepeer and Workspace Communications partner to launch hosted unified communications solutions (.pdf)
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