WorkSpace Warrior Initiative
Creating Jobs in America, One Veteran at a time
WorkSpace Warriors, is a member based initiative, created to provide our clients with world class contact center outsourcing services solutions in a virtual environment while empowering American Veterans and their families the ability to reclaim their lives after service.
By partnering with member companies Workspace recruits and hires Wounded Warriors and American Veterans of the U.S. Armed Forces. This is a part of the collective diversity hiring initiative and a truly innovative endeavor designed to support American heroes by connecting business opportunity and military talent across the U.S.
Our WorkSpace Warrior initiative empowers veterans and their families with an opportunity to earn a good wage and regain independence by working to provide technical support, customer care and sales for leading Fortune 500 business customers. All of our Warriors are trained to serve as front-line representatives, and those seeking a career also have the opportunity to work in supervisory, operational, support and management functions.
Live, at-home Veteran staffing
WorkSpace has the people and the technology to unlock the value of the “virtual call center environment.” We can equip our highly skilled military veteran agents to work from home anywhere in the country, using our tools and technology to interact with your customers 24/7.
- Federal and State tax credits available
- Increased customer satisfaction
- Improved conversion rates
- Better quality than offshore
- Skilled agents available anywhere
- Dedicated to your program
- Trained to your exact specifications
WorkSpace Virtual Delivery Model
Workspace Communications contact center solutions are designed for organizations with any sized customer support operations. Through 100% virtual business processes, innovative technologies and extensive experience, we offer clients an at-home customer contact solution leveraging the best talent our country has to offer, US military veterans to improve customer satisfaction, loyalty and profitability. Our contact center warriors are skilled at handling a wide variety of call types including sales, service, technical support, billing and retention in any industry vertical. We can also provide integrated bilingual services, licensed agent (life/health and P&C) and technical certifications as required creating a seamless, high-quality customer experience.
Microsoft Lync Technology
WorkSpace can fully integrate with your existing premise-based solution, or we can deliver both Lync and ACD to you via the cloud. Either way, you get the advantages of Microsoft Lync and a comprehensive contact center solution that’s managed by a team of experts. We can help you boost agent productivity, improve customer satisfaction and increase your conversion rates all while helping you maximize the value of your outsorced contact center.
Led by a team with proven expertise
As former client-side executives, the WorkSpace team understands the importance of delivering consistently high-quality interactions. With national access to the best veterans nationally were able to select the best performers for your particular program. Each veteran is dedicated to their assigned client program and we train them to your specific mission. The superior quality is evident in every call. exact specifications. The superior quality is evident in every call guaranteed.
Learn More About WorkSpace Warriors – Contact WorkSpace Communications Today!